Location: You will work in one shop, which will be your usual place of work.
Hours: You are contracted to work 44 hours per week over five days (including weekends
and public holidays).
Your Customers
Our customers are at the heart of our business, and we want to create the ultimate Lush experience. Ensure you remain customer-focused at all times, making their shopping experience your top priority. A keen awareness of the shop floor is necessary to understand where each customer is in their journey and how you can contribute to their 5* in-store experience.
We ask insightful questions to uncover the right products for each customer and showcase them through engaging product demonstrations. Support their buying decisions by asking questions to confirm interest and secure sales. Give shop tours through intelligent link sales, create bespoke routines, and provide pampering sit-down consultations as part of your daily work.
As a Lush Sales Ambassador, you are also a brand ambassador. When interacting with customers, celebrate our brand values with them. Our naked products, inspiring campaigns, Charity Pot; there's so much that you can share! Our values also extend to how we care for our customers; a well-timed Random Act of Kindness can really lift them up and make their day.
Your Shop & Team
Ensure your shop is well looked after. Keep the shop floor clean, tidy, & well merchandised and your stock fresh for our customers, and all back of house areas as clean, safe, and pleasant as you can for the team.
Where company-wide procedures and policies exist, you should ensure you and your team work within these parameters. This includes working to deadlines when set by the wider business as well as any company-wide policies stated in the Employee Handbook.
Communication is key to running a successful shop. Create and maintain the right systems in place to ensure all staff can effectively communicate with each other, both on and off the shop floor.
Lead from the front and demonstrate 5* Customer Experiences yourself, while on the shop floor. Be aware of your shop floor at all times through observing and listening to the consultations taking place. Ensure work is delegated throughout the management team in order to maximise your time spent on the shop floors. You are required to spend at least 80% of your work hours a week on the shop floor.
Provide regular learning, feedback, coaching and reviews for your team to allow them to consistently deliver 5* customer experiences. This includes working with them on their product knowledge, brand awareness, and customer interaction skills. Quarterly staff reviews should take place to ensure consistent follow-up with staff development. How often development takes place is up to you and the management team - every day is a learning opportunity.
Encourage, respect and look after one another. Hold each other up so that your place of work is a supportive environment.
Your Leadership
Create and execute your own “top box” goals for the store and team and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals.
The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you, as long as you’re in line with the needs of your business.
Create future Shop Managers by ensuring your management team have the right skill set to be able to develop the team and manage the business. Use this Job description and your own management skills and knowledge as your guide. Be aware of development opportunities for them in the wider business, and where possible create opportunities for them if they don’t exist – ensure all staff are aware of any internal positions available.
When necessary, it is your responsibility to manage the performance of any staff members who are not able to meet the expectations of their role. All decisions you make should be inclusive of all members of your team.
Your Development
You are responsible for your own development. Regularly assess your own performance and where there are gaps in your knowledge or skill, work out the best way to move forward.
Being a Lush Manager means being part of a supportive network. Reach out to other Managers and shops to share your wisdom, gain fresh ideas or to seek advice. There is a wealth of experience in the community, and you have the opportunity to contribute your knowledge and ask for support.
The support team are part of this supportive network and will work behind the scenes to fix issues out of your control as well as visiting your shop every now and then to spread great ideas from store to store.
Our Ideal Candidate
- Passionate about Lush; showcasing our products and representing our brand values.
- Enthusiastic about customer service and creating a 5* customer experience for customers and our team.
- Keen to learn about ingredients, buying stories and be able to communicate these to customers.
- Experienced in managing and motivating a team, preferably in a team of minimum 10 members.
- At least 2 years of previous management team experience, preferably in a retail environment
- Experienced in doing monthly rostering for staff and reporting (sale/inventory)
- Have a strong work ethic and passion for development.
- Able to stay late to do shipment and stock-taking.
- Committed and driven individual who is willing to go the extra mile.
- Strong interpersonal communication skills.
- Able to handle customer’s enquiries and feedback confidently.
- An excellent and adaptable communicator who works well in a team.
What you get from us
- Medical and Wellness Benefits
- Staff Discount
- Sales Target Bonus
- Birthday Leave
- Open-door policy
- Trainings and Development
If you feel you will be a perfect fit for LUSH Singapore, please email your resume to recruit@lushsg.com. Only shortlisted applicants will be contacted.
